AT&T TL7610 DECT 6.0 Digital Cordless Headset (Silver/Black)

Comment: This headset is the best I've worked with from a technical perspective. The problem is that the pieces that hold it next to your ear are cheaply made mediocre designs. I prefer the over the head piece, but the side opposite the ear is a simple T. It is always getting caught in my hair, and I can't imagine it is very comfortable for someone without hair. A simple change to a triangle instead of a T would prevent hair sticking and a bit of padding would most likely do both. Because it gets caught all the time, the adjustment piece can't hold up to the stress and is easily broken. Two of us at the company have had exactly the same experience with this piece.

The over the ear part is too loose so you're always adjusting it to keep it from falling off. If my hair is down, I end up having to hold it in place with my hand--defeating the purpose of the headset. Because I have to keep adjusting it to keep it on, it has also broken and is now totally useless.

I don't like the over the ear piece, but since the over the head piece is not in stock at AT&T and I can't find an alternative, I guess I'll have to try using it. I don't know what I'll do when it breaks.

Comment: I'm updating my original review and removing stars because the headset just broke after about 3 months of light usage. I emailed warranty support to ask if they could just replace the headset, which is a detachable accessory, rather than having me return the entire unit with its charging base and power supply. It took them 2 days to email me back, and instead of fixing the problem, they gave me a phone number to call. And that phone number is only available Monday through Friday during business hours. Why do they bother publishing an email address? Here's my original review: I had to call tech support to get the headset to start charging on the base. They had me remove and replace the headset battery and power-cycle the base. That fixed it. The battery is easy to install but difficult to remove. Now that it's working, I love it. Very good range, good sound quality, easy to use. If it weren't for the startup problems, I would give it five stars.

Comment: The battery life is advertised as 12 hours. My headset battery dies after 4 hours. I was hoping it would last at least 6 hours so I'm pretty disappointed with it.

Comment: Rated low on the features list because it took a bit to figure out how to use. Not as nice and easy as a quick plug and go. But no complaints in the time I've had it.

Comment: This is a headset only phone, which for me, replaces a "normal" household telephone. I was using the Plantronics cs55h but it became prone to severe static so when I found this phone (ATT clearly copied the cs55h, but I'm not complaining) I was thrilled with the sound quality. The problem is that no one at AT&T uses one, you can tell, because there is no head in the world that would find their ridiculous head bands comfortable. The problem is that the actual phone is rather heavy and extended use can really hurt. On just normal wear, I've broken 4, yes for of the "across the top of the head" one (my preferred piece). It's just a thoughtless, poorly designed piece of shiz. Calling support to get another does gets you one, but they remind you, JUST ONE. The other thing is that they make a dial pad to go with it because what's the point of it being wireless if you can't call someone from where you are. But you have to pay extra for that. So for sound clarity it's fabulous - for comfort, you will have to prepare a second option, At&T clearly did little product testing. I've liked the sound enough to buy three of them (because the plastic just falls apart at the seams) -- I will wait for a remarkable new one from Plantronics and switch back (they clearly understand comfortable head gear). AT&T made their head set unique enough that you can't really find a replacement for alternate wear. I've got cotton pads taped to my band to help not hurt and duct tape on the actual phone where the seams are...Looks like crap but the sound....