Casio TC920BKHS Black Cordless Phone with Digital Answer Machine & Headset

When it arrived, I was disappointed in how difficult it was to see the phone LCD display (no back light, no contrast control). I change the greetings remotely, and after about one month, this feature ceased to function. After going through the proper channels, which means many long distance phone calls to California, Casio approved returning it to them for repair. I shipped it back, and in only another five weeks, it came back. Now it does not work at all. After speaking to Casio again (more long distance calls to California), they are encouraging me to continue to unplug it and re-set it all weekend, and on Monday they might approve my returning it again.

Meanwhile, I have purchased a Uniden for less money, which works flawlessly.

I will NEVER purchase another Casio product; anyone can make a lemon, but it takes a truly bad company to fail to correct their mistakes.

I bought this unit to replace an aging Sanyo analog cordless phone that was starting to get too much static. The phone itself is relatively clear, though sometimes the volume is too low on the handset (if you increase it with the Vol buttons, you hear too much background hiss). A nice feature of the handset is that you can turn off the ringer to preserve battery life (only the base station will ring). The handset charges in the base and can face either forward or backward. There is no second dial pad on the base (only answering machine controls). The digital answering machine is nice: it will date/time stamp incoming messages and can store two different greetings. You can program your own PIN so you can check messages remotely. You can also selectively delete messages, or store them for later review. I only have two problems with this phone. 1) the handset is uncomfortable if you try to hold it between your shoulder and ear for too long (though it does have a headset jack and...Read more

I have been very disappointed with my Casio phone experience. The first one I bought was returned in less than 30 days due to mal-function. I was given a second one. It lasted only a few months, working only fairly well. Now, it also has mal-functioned. I have contacted Casio's help line (after MUCH difficulty), only to be told to unplug it and see what happens. I followed instructions and it remained dead as a "door nail." I finally became completely disgusted, unpluged the phone and put it aside to be placed in the garbage. Now, I must buy a new phone and I can assure you that it will not be a Casio! Buyers beware!