Customer Reviews
Average Customer Review
(42 customer reviews) 14 of 14 people found the following review helpful
Great Phone Option,
October 20, 2011 Sun Rae - See all my reviews
Amazon Verified Purchase(What's this?)
This review is from: GE Phones 31591 Dect_6.0 1-Handset 2-Line Landline Telephone (Office Product)
I've been using Skype on my laptop for several years with and without headsets for business purpose and have wanted to get a phone like this but haven't found one that I liked enough to buy. This phone had the features I wanted and to top it all was in the price range I was willing to spend. The problem with forwarding or voicemail not kicking in for 60 seconds concerned me. I had read different reviews in different places saying that it was controlled in your Skype account not the phone. Great well I had it already set for 15 seconds then forward. I got the phone plugged it in and within minutes it was up and running. On the first test it didn't forward until after the 60 seconds. I double checked my account settings and sure enough 15 seconds. Now I was bummed and trying to figure out what to do when I needed to have it forward. I come back to the phone after a couple minutes and it said there was an update for the phone... I ran the update and problem fixed. Now I'm...Read more
13 of 14 people found the following review helpful
Not There Yet....,
November 16, 2011 Amazon Verified Purchase(What's this?)
This review is from: GE Phones 31591 Dect_6.0 1-Handset 2-Line Landline Telephone (Office Product)
I bought this phone to replace an older Skype phone. Judging from the product description I thought I had found the perfect phone but....
a. On the PROS side... the voice quality is pretty good when used with SkypeOut calls... I will give it an "A"
b. On the CONS side.... voicemail does not work ("F"), contacts list does not download ("F"), creating new contacts returns the error "Failed" ("F"), customer service useless (I was told to return the phone, so another "F")
All in all, unless the firmware is fixed the phone is not fully functional, but it has potential, hence the title "Not there yet..."
7 of 7 people found the following review helpful
Good Product - Voicemail Does Work,
December 26, 2011 KG "Ken" (Colorado Springs, CO USA) - See all my reviews
This review is from: GE Phones 31591 Dect_6.0 1-Handset 2-Line Landline Telephone (Office Product)
I love the look and feel of this product and was pleased with the range and the voice quality, but shared a concern about the voicemail not working. Here is how I solved my voicemail problem: 1) Signed on to my Skype Account using my computer and deactivated the voicemail function. Following this I reactivated voicemail. 2) I recorded a new voice message on the GE 30591 to replace my old one that was recorded with my previous phone. Voila, things worked fine and I am happy. This saved me from returning the phone.
As you may know, GE Customer Service says the voicemail problem rests with Skype. They may be right, but their menu system on the phone is somewhat arcane, the user manual does not help, and they do not provide useful answers to those who experience this problem. Perhaps my experience will help others.