Internet Phone System

Purchased and installed about 6 months ago. Stationed overseas so Vonage keeps us sane. The service has been great but the phone died. After troubleshooting with Vonage over the landline phone, they determined the power supply was bad (the plug that goes into the wall). They said they would replace it. 1 month later, no plug. Called and they said they didn't show it was ever mailed. Said they would mail (again). After another month, no show. Took plug to electrician friend, said plug was fine. We took the box apart and the circuit cards were corroded with a white powder which he said was an indicator it got wet or was in a very humid environment for some time. Probably sat in warehouse months before shipping out to us. Ordered Linksys Phone Adapter which uses regular house phone and been gravy ever since. Should have known better, and linksys was cheaper.

Bought this phone when I signed up for Vonage less than a year ago. In 9 months, this phone has died twice unexpectedly. The first time it died, I could not receive calls or dial out. Trying to replace it through Vonage customer service was a joke. After at least 6 hours of hold times, and repeatedly explaining the problem they finally sent me a new one. I was without my phone for a whole month (completely unacceptable for running a business) and had to pay the shipping for the replacement phone. Thanks Vonage! Just four months later, the second phone has now completely died. Once again, Vonage customer service has proved to be no help. I took matters into my own hands and bought a Vonage/Linksys router with a regular phone. Everything works fine now so far. Fingers crossed.

I have had it for almost two years now and love it. I know there are some really bad reviews here, but I must say I have not had their bad luck with this product.