RCA 25110RE3 - cordless phone w/ call waiting caller ID & wireless headset

I've been telling people about this wonderful wireless headset for a few years; this review is in response to my recent purchase of a SECOND 2511 to replace the first one I bought about four or five years ago for my home. It had literally broken. The ultra-cheap plastic parts (China?) simply wore down, so much so that the headset could not even be placed back on the charger.

I would argue that the actual design--the engineering--of this phone or phones is what it is at fault. I must warn all purchasers that the headset is EXTREMELY flimsy, the microphone in particular, which swings wildly as you speak. There is absolutely no detente, no secure bumps or slots or clips to hold the mic steady as you talk on the headset, which (in a very short time) can get very loose and dangling (I actually glued the old one into place after a while).

Worse, the charger/base is equally cheap. I suspect normal usage will erode the delicate electrical connections on the...Read more

I bought this phone for the over ear option on the headset. Once the unit arrived, I noticed the frail quality of the handset. Sure enough the ear loop broke within 6 weeks. I called RCA support to get a replacement, but they do not make replacement ear loops. RCA will replace the entire unit if it is within the warranty period, but it takes 4-6 weeks to get the replacement. I got a replacement unit and the ear loop broke again in 3 months.

Other cons include:
No speaker phone
Very large wall unit must be plugged in
Ease of use
Overall quality

This phone is a great product. The combination of handset and headset that RCA has come up with works great and no one else seems to be doing quite the same thing. My wife works from home and had one of these that she used for quite a while. It finally got dropped enough that the LCD became intermittent so she needed a new one. We looked for something in the price range that would serve the same function and this was all we could find. We've had the old one for a couple of years so I thought they might not make it any more. Happily RCA still makes this and we bought a second one. The old unit is still in service on the home phone instead of the work phone.